ShearShare Protection Program

What is the ShearShare Protection Program?

At ShearShare, we consider it an honor to serve the best industry in the world. And as the largest provider of on-demand salon and barbershop space rentals, with that comes the responsibility to alleviate host and stylist concerns so that we can all get back to building our small businesses safely and with confidence.

For the first time ever, industry professionals have the opportunity to access usage-based insurance products only for the days they need them!

As a ShearSharer, you deserve peace of mind while we all try to rebound. So starting today,  every single booking on ShearShare is covered by $1,000,000 in liability protection– at no cost to our hosts! And . . . stylists can purchase professional liability insurance by the day just for the days they work!

You’re part of our family. And we stand by our family. <3

ShearShare is proud to partner with Bigfoot Insurance, a Coverholder at Lloyd’s of London, and ibott, leaders in providing insurance to the sharing economy, to give ShearShare users access to a custom portal on the app to buy coverage specifically tailored to the ShearShare community.

Get Insurance & Protection

“As an individual stylist, our industry has never had the opportunity to advantage itself of a pay-for-what-you-need model; as ShearShare continues to pioneer B2B tools that meet our fellow professionals where they are, it’s important that we partner with experts to support our business owners, especially as they rebound our local economies.”

Dr. Tye Caldwell, Cofounder & CEO of ShearShare and 30-year industry veteran


We customize your liability insurance so that you only pay for the days you need!

Protect yourself against any liability that may arise from your work and in the event of a third-party claim for bodily injury or property damage related to your ShearShare stay. Stylists get

– Instant everything: coverage, checkout, certificate– The lowest, most affordable rates
– No brainer prices for days you actually work– Complete coverage that goes where you go
– Headache-free, dedicated customer care – Peace of mind

Here are some examples of what the ShearShare Protection program should cover:

  • A client breaks their wrist after slipping on the backbar mat and brings a claim for the injury against the stylist.
  • A nail client experiences an injury from the drill the stylist uses during an acrylic service. The client brings a claim for the injury against the stylist.
  • A stylist is serivcing clients at a salon station. The station shelf breaks and the client is injured when it detaches from the wall. The client brings a claim for the injury against the stylist and host.
  • A color client slips on unswept hair during her hair service with you as the stylist and brings a claim for the injury against the stylist.
  • A stylist accidentally drops their clipper bag on a third party’s foot in the salon lobby. The third party brings a claim for the injury against the stylist and the landlord of the host’s building.

Some examples of what the ShearShare Protection program doesn’t cover:

  • Intentional acts where liability isn’t the result of an accident
  • Accusations of slander or defamation of character
  • Property issues (ex: mold, fungi, asbestos, lead, pollution)
  • Auto accidents (ex: vehicle collisions)

It couldn’t be easier, or faster. The ShearShare Protection program offers liability insurance that lets you pay for what you need on the days you actually need it! Each certificate will be emailed and a copy available for download on your confirmed reservation details page inside the app. Insurance is underwritten by Lloyd’s of London through the HeyAlpaca platform.

For more details on professional liability insurance by the day, open your ShearShare app.


Every booking on ShearShare is now covered by $1,000,000 in liability protection.

“This is an unmatched level of protection in the industry. To bring it to you, we’ve partnered with Lloyd’s of London, one of the world’s most reputable names in insurance. And it’s 100% free for ShearShare hosts.”

Courtney Caldwell, Cofounder & COO of ShearShare

Although you’re unlikely to experience any issues with property damage on ShearShare, we understand the peace of mind that comes with knowing you have protection. The new ShearShare Protection Program will reimburse you for covered property damage up to $1,000,000. Hosts get

– Automatic coverage when you accept a stylist’s reservation request on the ShearShare platform– A program customized for salon, barbershop, and spa owners
At no cost to you: general and professional liability $1M per occurrence, $2M per year, damage caused by fire up to $50,000, medical expenses up to $2,500 for covered expenses per person
Coverage for each of your listing locations!
– Coverage for the duration of each ShearShare stay: from the stylist’s requested start time to their requested end time
– Coverage for each of your listing locations!– Peace of mind
– Headache-free, dedicated customer care– Unmatched level of protection

Safety tip for hosts: Review stylist profiles

If you want to know more about a visiting stylist before accepting a reservation request, check out their profile or read reviews from past ShearShare hosts. NOTE: ShearShare hosts and stylists can only review each other after a stylist checks out, so you know the feedback is based on actual reservations.

Frequently Asked Questions

As a host, how do I make sure I’m covered when a stylist books my listing?

We’ve made it easy! Every booking on ShearShare is covered by $1,000,000 in liability protection– at no cost to our hosts! In addition, when stylists purchase professional liability insurance by the day when booking your listing on the ShearShare platform, hosts automatically receive a copy of the digital certificate. Just check your email or navigate to your confirmed reservation(s) within the ShearShare app.

As a stylist, can I cancel my policy and receive a refund?

When you purchase your by-the-day liability insurance on the ShearShare platform (woohoo!), a certificate is instantly created and emailed to you and the host, so the policy is non-refundable. 

Where can I find proof of coverage?

Just check your email! You can also find confirmation of coverage on your confirmed reservation(s) within the ShearShare app. Please note that your confirmation of coverage is evidence that you have liability insurance. Therefore, we suggest that you keep your digital certificate in a secure location.

Does my day policy cover my assistant?

Great question! Insurance purchased on the ShearShare platform provides coverage for the individual making the ShearShare booking and may not be extended to your assistant. If your assistant would like insurance coverage for the day, he/she has to create a separate booking on the ShearShare app.

As a stylist, can I add the ShearShare host as an interested party?

Sure! But we’re already a step ahead of you. Once you’re approved for the your ShearShare booking, we’ll automatically update your policy with the host’s information. Don’t worry . . . . it’s at no additional cost to you! 

Any specific cosmetology or barbering services not covered?

A policy purchased on the ShearShare platform does not cover invasive services or any services that use lasers. The policy will not provide coverage for charges of sexual harassment. 

Can I sign up by phone?

ShearShare-provided policies are available for signup only through the mobile platform.

Is my information kept confidential?

We highly value and respect your privacy (see our Privacy Policy). We will not share or sell your information for marketing purposes. NOTE: we will share certain information with our partners and providers in order to run our service and/or to resolve an incident.  

What do I do if there is a claim?

Simple! Call (510) 255-2799 or email claims@heyalpaca.com to report the event as soon as you can. We will guide you through the rest of the short process there. You may help speed up the process by providing pictures, videos, and/or receipts.

How does the host’s commercial liability insurance work with the ShearShare Protection Program?

Another great question! We cannot give you legal advice and strongly recommend that you discuss your options with your existing insurance agent. If you have questions about how this policy interacts with any existing commercial liability insurance, you should discuss your coverage with your insurance provider. Some policies protect hosts from certain lawsuits that result from injury to a guest, while others do not. It’s always a good idea to let your insurance carrier know about rental activity in your space even though liability arising during a ShearShare stay should be covered by the ShearShare Protection Program policy.

Is this coverage financially rated?

Lloyd’s of London is one of the world’s most reputable names in insurance and is regarded as a very financially strong company. And through our first-of-its-kind partnership, the host coverage is 100% free for ShearShare hosts!

What if I have a question about my policy or coverage?

Not a problem. Call (510) 255-2799 between 8:00 am – 5:00 pm MST, or email hello@heyalpaca.com.

Any other questions not answered above or on the app?

Send an email to protection@www.shearshare.com.